Refund Policy

Refunds are available for products that arrive broken, damaged, or missing parts. To qualify for a refund, customers must provide proof of damage, such as:

• Clear photographs or videos showing the defect or missing item.
• Order confirmation or receipt.

Refund Process:

Once proof of damage has been received and verified:

• Refunds will be processed within 24 to 48 hours.
• Customers will receive confirmation once the refund has been issued.
• Refunds will be credited using the original method of payment.

Replacements and Store Credit:

In addition to refunds, customers have the option to request:

• A replacement item for the same product.
• Store credit equal to the value of the damaged or missing item, which can be used toward future purchases.
• Requests for replacements or store credit should be made at the time the damage is reported.

Proof and Reporting Requirements:

To ensure a smooth process, please include the following when contacting customer service:

• Order number and date of purchase.
• Photos/videos showing the damage or missing item.
• A short description of the issue.

Exceptions:

• Refunds or replacements are not available for items damaged due to misuse or improper handling after delivery.
• Items reported as missing or damaged after 7 days of receipt may not qualify for refund or replacement.